The AEC Software Online Store accepts orders and ships products to end user customers only.
If you are not satisfied with your AEC Software Online Store purchase, please call (800) 346-9413 for a Return Material Authorization (RMA) request within 14 calendar days of date of purchase. The product must be returned to AEC Software within 14 calendar days of the issuance of the RMA. All products must be unopened and packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product.
Within 14 days of date of purchase from AEC Software's Online Store:
Please note that AEC Software does not permit the return of, or offer refunds, for the following products:
* Volume License Order Returns: AEC Software does not accept returns for Volume License (licenses purchased at a discount from original price) or Maintenance Agreement orders.
AEC Software, Inc.
22611-113 Markey Ct.
Sterling, VA 20166
If you discover what you believe is a product defect for any AEC Software-branded product, please contact AEC Software Customer Assistance at 1-800-346-9413. Such a defect, if any, may be covered under the terms of your product's warranty. Please refer to the warranty information contained in the Software License Agreement for your product.
NOTE: Products sold through this Web site that do not bear the AEC Software brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products. AEC Software's Limited Warranty does not apply to products that are not AEC Software-branded, even if packaged or sold with AEC Software products.
NOTE: AEC Software recommends that you:
If you choose not to: (1) use a carrier that offers tracking, and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Return and Refund Policy terms subject to change without notice.
If you have questions regarding AEC Software's Return and Refund Policy, please use our email contact form to contact us.